Plentific incident

Investigating service disruption

Minor Resolved View vendor source →

Plentific experienced a minor incident on March 14, 2025 affecting Work order management and Inspections and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 01:11 PM UTC
Resolved
Mar 14, 2025, 02:41 PM UTC
Duration
1h 30m
Detected by Pingoru
Mar 14, 2025, 01:11 PM UTC

Affected components

Work order managementInspectionsLocationsCalendar & Dynamic SchedulingPaymentsReporting, data and analyticsAPI & WebhooksNotificationsSandbox environment

Update timeline

  1. investigating Mar 14, 2025, 01:11 PM UTC

    We’re currently experiencing service disruption related to our platform. Users may be experiencing issues when using Plentific. Our Engineering team is working to identify the root cause and implement a solution. We'll provide an update for you as soon as we can.

  2. monitoring Mar 14, 2025, 02:20 PM UTC

    We’ve deployed a fix for the incident. We’re monitoring to ensure users' experience on the platform returns to normal. We'll provide an update as soon as we can.

  3. resolved Mar 14, 2025, 02:41 PM UTC

    We've assessed the fix and users should now see all features working as expected. We're sorry for the inconvenience it caused. If you're seeing any continued issues, don't hesitate to get in touch with our team.