Playbypoint incident

Heavy load on Background Servers

Major Resolved View vendor source →

Playbypoint experienced a major incident on October 8, 2020 affecting Background Jobs and Outbound Email Server, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2020, 06:30 PM UTC
Resolved
Oct 08, 2020, 06:52 PM UTC
Duration
22m
Detected by Pingoru
Oct 08, 2020, 06:30 PM UTC

Affected components

Background JobsOutbound Email Server

Update timeline

  1. investigating Oct 08, 2020, 06:40 PM UTC

    We are aware of an incident that is currently affecting background job server. Emails and Bolt payments could be degraded by this incident.

  2. monitoring Oct 08, 2020, 06:41 PM UTC

    The issue has been identified and fixed. We will continue to monitor.

  3. resolved Oct 08, 2020, 06:52 PM UTC

    The issue affecting the Background Job servers has been resolved. We apologize for any inconvenience this may have caused.