Platform9 incident

Some customers are experiencing connectivity loss to the control plane

Major Resolved View vendor source →

Platform9 experienced a major incident on August 2, 2018 affecting Platform9 Cloud, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2018, 08:26 PM UTC
Resolved
Aug 02, 2018, 09:59 PM UTC
Duration
1h 33m
Detected by Pingoru
Aug 02, 2018, 08:26 PM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Aug 02, 2018, 08:26 PM UTC

    We are investigating the cause and will update this page shortly

  2. identified Aug 02, 2018, 08:52 PM UTC

    We have identified the underlying issue. A hardware failure caused the initial outage and the automated failover system was not able to restore network connectivity. We are working on restoring connectivity as soon as possible.

  3. monitoring Aug 02, 2018, 09:00 PM UTC

    A resolution is in place.

  4. monitoring Aug 02, 2018, 09:56 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 02, 2018, 09:59 PM UTC

    This incident has been resolved.