Platform9 incident

Intermittent connectivity issues to the Platform9 management plane

Major Resolved View vendor source →

Platform9 experienced a major incident on December 14, 2018 affecting Platform9 Cloud, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2018, 09:13 PM UTC
Resolved
Dec 15, 2018, 12:22 AM UTC
Duration
3h 8m
Detected by Pingoru
Dec 14, 2018, 09:13 PM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Dec 14, 2018, 09:13 PM UTC

    Some customers may be experiencing intermittent issues reaching the management plane. We are investigating the cause.

  2. monitoring Dec 14, 2018, 09:38 PM UTC

    We have replaced the affected device and are monitoring the situation. The service should be operational now.

  3. resolved Dec 15, 2018, 12:22 AM UTC

    This incident has been resolved.