Platform9 incident

Some customers are experiencing issues connecting to their management plane

Major Resolved View vendor source →

Platform9 experienced a major incident on April 11, 2019 affecting Platform9 Cloud, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2019, 11:05 PM UTC
Resolved
Apr 12, 2019, 03:12 AM UTC
Duration
4h 6m
Detected by Pingoru
Apr 11, 2019, 11:05 PM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Apr 11, 2019, 11:05 PM UTC

    We are currently investigating network connectivity loss to some customer management planes.

  2. investigating Apr 11, 2019, 11:59 PM UTC

    We are continuing to investigate the issue regarding network connectivity to customer management planes.

  3. identified Apr 12, 2019, 12:56 AM UTC

    The issue has been identified and we are working on a fix.

  4. monitoring Apr 12, 2019, 01:34 AM UTC

    The issues have been resolved, we are monitoring for stability.

  5. resolved Apr 12, 2019, 03:12 AM UTC

    This incident has been resolved.