Platform9 experienced a major incident on October 8, 2019 affecting Platform9 Cloud, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Platform9 Cloud
Update timeline
- investigating Oct 08, 2019, 01:12 PM UTC
We are currently investigating network connectivity loss to some customer management planes.
- investigating Oct 08, 2019, 01:38 PM UTC
We have identified a fix and are working on recovering customer control planes.
- monitoring Oct 08, 2019, 02:19 PM UTC
We have identified the storage issue that caused this outage and are now recovering systems.
- monitoring Oct 08, 2019, 02:22 PM UTC
All systems should be restored and we are now monitoring for any lingering issues.
- resolved Oct 08, 2019, 02:53 PM UTC
This incident has been resolved.