Platform9 incident

Management plane is unreachable for some customers

Major Resolved View vendor source →

Platform9 experienced a major incident on December 12, 2019 affecting Platform9 Cloud, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2019, 01:03 AM UTC
Resolved
Dec 12, 2019, 05:32 AM UTC
Duration
4h 28m
Detected by Pingoru
Dec 12, 2019, 01:03 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Dec 12, 2019, 01:03 AM UTC

    We are currently investigating this issue.

  2. identified Dec 12, 2019, 01:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 12, 2019, 03:37 AM UTC

    The storage outage is resolved and customer management planes will be recovering shortly

  4. monitoring Dec 12, 2019, 04:50 AM UTC

    The issue should be resolved and we are monitoring the health of the environment

  5. resolved Dec 12, 2019, 05:32 AM UTC

    This incident has been resolved.