Platform9 incident

A small number of customers are experiencing connectivity issues to the management plane

Major Resolved View vendor source →

Platform9 experienced a major incident on February 11, 2020 affecting Platform9 Cloud, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2020, 01:03 AM UTC
Resolved
Feb 11, 2020, 01:10 AM UTC
Duration
7m
Detected by Pingoru
Feb 11, 2020, 01:03 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. identified Feb 11, 2020, 01:03 AM UTC

    We have identified a hardware failure that is impacting a small number of customers management planes. We are replacing the hardware and restoring access shortly.

  2. resolved Feb 11, 2020, 01:10 AM UTC

    Connectivity to management planes has been restored