Platform9 incident

Platform9 management planes are unreachable

Critical Resolved View vendor source →

Platform9 experienced a critical incident on September 13, 2020 affecting Platform9 Cloud, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2020, 01:24 AM UTC
Resolved
Sep 13, 2020, 05:52 AM UTC
Duration
4h 28m
Detected by Pingoru
Sep 13, 2020, 01:24 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Sep 13, 2020, 01:24 AM UTC

    We have detected that the majority of our customers cannot reach their management plane deployments. We are investigating the issue.

  2. investigating Sep 13, 2020, 02:19 AM UTC

    Connectivity has been restored

  3. monitoring Sep 13, 2020, 02:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2020, 05:52 AM UTC

    All Customer Management Planes are Available.