Platform9 incident

Platform9 management planes are unreachable

Critical Resolved View vendor source →

Platform9 experienced a critical incident on May 10, 2021 affecting Platform9 Cloud, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2021, 05:34 AM UTC
Resolved
May 10, 2021, 07:50 AM UTC
Duration
2h 15m
Detected by Pingoru
May 10, 2021, 05:34 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating May 10, 2021, 05:34 AM UTC

    Certain customers cannot reach their management plane deployments. We are currently investigating the issue.

  2. identified May 10, 2021, 06:00 AM UTC

    The issue has been identifed to be a network issue with our Data Center service provider. They are working to resolve it.

  3. resolved May 10, 2021, 07:50 AM UTC

    The network issue has been resolved.