Platform9 experienced a major incident on July 27, 2023, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 27, 2023, 07:57 PM UTC
We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.
- identified Jul 27, 2023, 08:22 PM UTC
We've identified the issue with the automated DNS component which was causing issues properly synchronizing CNAME records for our Platform9 management plane instances. Our Operations team is taking steps to restore.
- monitoring Jul 27, 2023, 08:24 PM UTC
Our Operations team has taken steps to resolve the issue. No further interruptions are anticipated at this time. Our team will continue to monitor the affected environments.
- resolved Jul 27, 2023, 09:04 PM UTC
The incident may be considered resolved. No further interruptions have been observed nor reported.