Platform9 incident

Some customers may be experiencing issues connecting to their control plane

Major Resolved View vendor source →

Platform9 experienced a major incident on September 7, 2018 affecting Platform9 Cloud, lasting 14h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2018, 09:10 AM UTC
Resolved
Sep 07, 2018, 11:20 PM UTC
Duration
14h 10m
Detected by Pingoru
Sep 07, 2018, 09:10 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Sep 07, 2018, 08:37 PM UTC

    We are investigating the problem and will provide an update shortly.

  2. monitoring Sep 07, 2018, 09:19 PM UTC

    We have identified the problematic service and have restored the affected environments

  3. resolved Sep 07, 2018, 11:20 PM UTC

    This incident has been resolved.