Platform9 incident

Some customers are experiencing issues connecting to their management plane

Major Resolved View vendor source →

Platform9 experienced a major incident on January 9, 2019 affecting Platform9 Cloud, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2019, 08:01 AM UTC
Resolved
Jan 09, 2019, 12:34 PM UTC
Duration
4h 32m
Detected by Pingoru
Jan 09, 2019, 08:01 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Jan 09, 2019, 08:01 AM UTC

    We are currently investigating network connectivity loss to some customer management planes.

  2. investigating Jan 09, 2019, 09:38 AM UTC

    The outage is related to storage connectivity for some customer environments. We are continuing to investigate. We apologize for the inconvenience.

  3. monitoring Jan 09, 2019, 12:00 PM UTC

    We have fixed the network connectivity issues to the backend storage

  4. resolved Jan 09, 2019, 12:34 PM UTC

    This incident has been resolved.