Platform9 incident

Elevated error rates on some customer management planes

Major Resolved View vendor source →

Platform9 experienced a major incident on February 26, 2020 affecting Platform9 Cloud, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2020, 07:30 PM UTC
Resolved
Feb 26, 2020, 08:49 PM UTC
Duration
1h 18m
Detected by Pingoru
Feb 26, 2020, 07:30 PM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Feb 26, 2020, 07:30 PM UTC

    We are seeing increased error rates for certain customers and are currently investigating to identify the root cause.

  2. investigating Feb 26, 2020, 07:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 26, 2020, 07:57 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Feb 26, 2020, 08:20 PM UTC

    An issue was resolved by network provider. We are monitoring for issues

  5. monitoring Feb 26, 2020, 08:23 PM UTC

    A fiber optic issue was identified at our upstream datacenter provider and has been fixed. We are continuing to monitor the situation.

  6. resolved Feb 26, 2020, 08:49 PM UTC

    This incident has been resolved.