Platform9 incident

Management plane is unreachable for some customers

Major Resolved View vendor source →

Platform9 experienced a major incident on August 20, 2020 affecting Platform9 Cloud, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2020, 02:48 AM UTC
Resolved
Aug 20, 2020, 04:16 AM UTC
Duration
1h 28m
Detected by Pingoru
Aug 20, 2020, 02:48 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. identified Aug 20, 2020, 02:48 AM UTC

    Management plane is unreachable for some customers. We have identified the issue and are implementing fix.

  2. identified Aug 20, 2020, 02:48 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 20, 2020, 02:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 20, 2020, 03:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 20, 2020, 04:16 AM UTC

    This incident has been resolved.