Platform9 incident

Issues loading data in the control plane

Critical Resolved View vendor source →

Platform9 experienced a critical incident on November 26, 2018 affecting Platform9 Cloud, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2018, 10:27 PM UTC
Resolved
Nov 26, 2018, 11:22 PM UTC
Duration
55m
Detected by Pingoru
Nov 26, 2018, 10:27 PM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Nov 26, 2018, 10:28 PM UTC

    We're investigating issues where customers are not able to see data in the Platform9 UI

  2. monitoring Nov 26, 2018, 10:48 PM UTC

    The outage resulted from a brief loss of upstream connectivity to our Database systems. The connectivity has been restored

  3. resolved Nov 26, 2018, 11:22 PM UTC

    Connectivity was restored at 14:40 PST. Systems continue to be operational.