Platform9 incident

Management planes not reachable

Critical Resolved View vendor source →

Platform9 experienced a critical incident on June 23, 2019 affecting Platform9 Cloud, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2019, 11:29 AM UTC
Resolved
Jun 23, 2019, 01:48 PM UTC
Duration
2h 18m
Detected by Pingoru
Jun 23, 2019, 11:29 AM UTC

Affected components

Platform9 Cloud

Update timeline

  1. investigating Jun 23, 2019, 11:29 AM UTC

    We are investigating a loss of connectivity to Platform9 management planes

  2. identified Jun 23, 2019, 12:24 PM UTC

    We have identified and resolved an issue with our storage system. We will begin restoring systems as soon as possible.

  3. monitoring Jun 23, 2019, 01:17 PM UTC

    We have restored connectivity. Please let us know if you continue to experience issues.

  4. resolved Jun 23, 2019, 01:48 PM UTC

    This incident has been resolved.