Platform9 experienced a minor incident on October 13, 2020 affecting Platform9 Cloud, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Platform9 Cloud
Update timeline
- identified Oct 13, 2020, 09:35 AM UTC
Certain customers cannot reach their management plane deployments. It has been identifed to be a network issue with our Data Center service provider. They are working to resolve it
- monitoring Oct 13, 2020, 10:01 AM UTC
Our vendor has identified and implemented a fix. Affected customers are now able to access their management plane.
- monitoring Oct 13, 2020, 01:43 PM UTC
The situation is still being monitored. So far, no issues have been reported.
- resolved Oct 13, 2020, 03:55 PM UTC
No issues reported after monitoring the fix for 5 hours. With customers able to access their management plane, the issue stands resolved.