Planview incident

Degraded Performance in Viz EU Production

Minor Resolved View vendor source →

Planview experienced a minor incident on July 13, 2026 affecting Viz - EU - Production, lasting 7d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 05:40 PM UTC
Resolved
Jul 20, 2026, 11:44 PM UTC
Duration
7d 6h
Detected by Pingoru
Jul 13, 2026, 05:40 PM UTC

Affected components

Viz - EU - Production

Update timeline

  1. investigating Jul 13, 2026, 05:40 PM UTC

    All Viz features are functional, but metrics processing is currently delayed in Viz EU Production. Investigation is in progress. We will share a new update no later than 9:30pm CEST.

  2. identified Jul 13, 2026, 07:01 PM UTC

    We are applying a change to accelerate the metrics processing. All Viz features remain functional, but metrics processing remains delayed in Viz EU Production. We will share a new update no later than 11:30pm CEST.

  3. identified Jul 13, 2026, 09:31 PM UTC

    The change was successful and we are monitoring the metrics processing while it catches up. All Viz features remain functional, but metrics processing remains delayed in Viz EU Production. We will share another update by 2am CEST.

  4. monitoring Jul 14, 2026, 01:04 AM UTC

    Reprocessing will continue overnight, and we will share another update later in the day when it has progressed further. All Viz features remain functional, but metrics processing remains delayed in Viz EU Production.

  5. monitoring Jul 14, 2026, 07:25 PM UTC

    Reprocessing is continuing. We will share another update in a few hours. All Viz features remain functional, but metrics processing remains delayed in Viz EU Production.

  6. monitoring Jul 16, 2026, 12:22 AM UTC

    Reprocessing will continue overnight, and we will share another update later in the day when it has progressed further. All Viz features remain functional, but metrics processing remains delayed in Viz EU Production.

  7. monitoring Jul 17, 2026, 11:58 PM UTC

    Reprocessing will continue over the weekend. It has completed for most customers and we expect it to complete for our remaining customers by early next week. We will share another update on Monday with the progress. All Viz features remain functional, but metrics processing remains delayed in Viz EU Production for some customers.

  8. resolved Jul 20, 2026, 11:44 PM UTC

    Reprocessing is complete and all data is up to date for all Viz EU customers.