Planday incident
Degraded performance on multiple parts of the system
Planday experienced a major incident on July 4, 2025 affecting Web and Punch Clock and 1 more component, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2025, 08:40 AM UTC
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.
- investigating Jul 04, 2025, 08:57 AM UTC
We are continuing to investigate this issue.
- investigating Jul 04, 2025, 09:25 AM UTC
We are continuing to investigate this issue and will provide an update as soon as more information becomes available.
- investigating Jul 04, 2025, 10:00 AM UTC
We are continuing our investigation into the performance issues and will provide an update as soon as further information becomes available. We have identified and added web as an affected component.
- investigating Jul 04, 2025, 12:50 PM UTC
We continue to investigate the degarded peformance affecting multiple parts of the product. We'll provide our next update by 4:00 PM CEST or as events warrant
- investigating Jul 04, 2025, 02:01 PM UTC
Our team remain fully engaged in diagnosing and mitigating the performance problems. We'll provide our next update by 5:00 PM CEST or as events warrant.
- monitoring Jul 04, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 04, 2025, 04:00 PM UTC
Our monitoring shows that performance has stabilised and all systems are operational. This incident will remain open and we will continue monitoring over the weekend. Next update will be Monday, July 7, at 10 AM CEST or as events warrant.
- investigating Jul 07, 2025, 07:40 AM UTC
We're currently seeing degraded performance on parts of the product. Our team is actively working to mitigate these issues and restore full functionality as quickly as possible. We'll provide our next update by 11:00 AM CEST or as events warrant.
- investigating Jul 07, 2025, 09:00 AM UTC
We're continuing to observe degraded performance across parts of the product. We'll provide our next update by 13:00 AM CEST or as events warrant.
- monitoring Jul 07, 2025, 10:48 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 07, 2025, 12:46 PM UTC
Recent updates have led to better service performance, and we're seeing positive indicators. Despite this progress, we're aware that some issues persist, and our efforts are fully focused on complete service restoration. We'll provide our next update by 4:00 PM CEST or as events warrant.
- identified Jul 07, 2025, 02:03 PM UTC
Following our recent efforts, we are observing continued improvements in service performance. We know some of you are still experiencing issues, and we want to reassure you that our teams are fully committed until service is completely restored for everyone. We'll provide our next update by 6:00 PM CEST or as events warrant.
- monitoring Jul 07, 2025, 04:01 PM UTC
We’re continuing to see improvements in performance and have made minor adjustments to our mitigation. Our teams remain focused on restoring full service for all users. Our next update will be posted by Tuesday, July 8 at 10:00 AM CEST, or as events warrant.
- monitoring Jul 08, 2025, 08:01 AM UTC
We're continuing to see significant improvements in overall performance, and we've made further adjustments to our mitigation efforts. While we're making strong progress, we're aware that some users are still experiencing performance instabilities, particularly within the payroll, dashboard and parts of the mobile apps. Our teams remain fully focused on resolving these specific issues and restoring complete and stable service for all users. We'll provide our next update by 12:00 PM CEST or as events warrant.
- identified Jul 08, 2025, 08:41 AM UTC
We are currently seeing increased degraded performance across some of our services. Our team is aware of this and is actively working to resolve these issues. We'll provide our next update by 12:15 PM CEST or as events warrant.
- monitoring Jul 08, 2025, 10:08 AM UTC
Our teams have implemented a fix, and we are now seeing stable conditions across our services. This solution is expected to provide long-term stability against overall performance challenges We're actively monitoring the performance and update you as events warrant.
- resolved Jul 08, 2025, 01:16 PM UTC
This incident has been resolved, and all services are fully operational. Thank you for your patience.