PKI Signing experienced a minor incident on July 29, 2024 affecting Signing service and SMS verification service and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Signing serviceSMS verification servicePKIsigning authentication serverPKIsigning platform backend and APIDigiCert eSeal servicePKIsigning platform Front-endDigiCert Timestamp serviceWhatsapp verification serviceDigiCert cloud certificate serviceBatavia XBRL Render service
Update timeline
- investigating Jul 29, 2024, 09:14 AM UTC
We are currently experiencing issues with the PKIsigning platform. You might encounter problems with requests. We will keep posting updates until the issue has been resolved.
- investigating Jul 29, 2024, 09:16 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 29, 2024, 09:23 AM UTC
We encountered an issue with one of our databases and have implemented a fix. All platform functions should work again as expected. We will keep monitoring the situation.
- resolved Jul 29, 2024, 09:48 AM UTC
This incident has been resolved.