PKI Signing incident

Filing with audit report (Deponeren met verklaring / SBR Assurance) not working

Major Resolved View vendor source →

PKI Signing experienced a major incident on November 18, 2024 affecting Signing service, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 11:22 AM UTC
Resolved
Nov 18, 2024, 04:22 PM UTC
Duration
4h 59m
Detected by Pingoru
Nov 18, 2024, 11:22 AM UTC

Affected components

Signing service

Update timeline

  1. identified Nov 18, 2024, 11:22 AM UTC

    We are currently experiencing issues with 'Filing with Audit report' requests a.k.a. SBR Assurance. All requests of this type that have been sent since Thursday the 14th of november at 19.00, cannot be processed by DigiPoort because of an incompatibility issue. We have temporarily deactivated the request type, so new requests cannot be created at this point. For requests that meet the above criteria that have already been sent, the following applies: - Requests that have been completed, will get a failed status and cannot be repaired. They will have to be recreated and resent as soon as we have implemented a fix for this issue. - Requests that have been signed, but have not yet been approved, will have to be withdrawn. They need to be recreated and resent as soon as we have implemented a fix for this issue. We will contact all clients that have requests that meet the above criteria today.

  2. monitoring Nov 18, 2024, 02:36 PM UTC

    We have prepared a fix for the issue which will be deployed at 17.00 today.

  3. resolved Nov 18, 2024, 04:22 PM UTC

    We have deployed the fix and have reactivated the request type.