Pixieset experienced a minor incident on October 15, 2020 affecting Photo Processing, lasting 8h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2020, 05:43 PM UTC
We have identified an issue with re-processing and copying photos. Images may be displayed in Processing status for longer than usual. You do not need to reprocess or re-copy the images; they will automatically appear when processing has been completed. We will let you know as soon as this is resolved, and we appreciate your patience.
- monitoring Oct 15, 2020, 05:46 PM UTC
A fix has been implemented and we are back-processing as fast as we can! Thank you for your patience.
- resolved Oct 15, 2020, 06:08 PM UTC
Photo re-processing and copying photos is back to normal once again. If you are still seeing delays with your photos stuck in processing, please contact us at [email protected]. Thanks again for your patience.