Pixieset experienced a minor incident on October 16, 2020 affecting Photo Processing, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Photo Processing
Update timeline
- identified Oct 16, 2020, 04:02 PM UTC
We are currently experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to reprocess or re-copy the images; they will automatically appear when processing has been completed. We apologize for the delay, and thank you for your patience.
- resolved Oct 16, 2020, 05:07 PM UTC
We are all caught up once again. If you are still seeing delays with your photos stuck in processing, please contact us at [email protected]. Thanks again for your patience.