Pixieset incident

Issues with sites loading

Critical Resolved View vendor source →

Pixieset experienced a critical incident on August 31, 2021 affecting Client Gallery and Website, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 06:00 PM UTC
Resolved
Aug 31, 2021, 07:45 PM UTC
Duration
1h 45m
Detected by Pingoru
Aug 31, 2021, 06:00 PM UTC

Affected components

Client GalleryWebsite

Update timeline

  1. investigating Aug 31, 2021, 06:27 PM UTC

    We are currently investigating the issue.

  2. investigating Aug 31, 2021, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 31, 2021, 06:54 PM UTC

    We are experiencing network performance degradation due to an upstream vendor. We're continuing to investigate and apologize for any inconvenience.

  4. identified Aug 31, 2021, 07:16 PM UTC

    We are continuing to look for other ways to mitigate errors on Client Gallery. Thank you for your patience.

  5. monitoring Aug 31, 2021, 07:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 31, 2021, 07:45 PM UTC

    This incident has been resolved. We apologize for any inconvenience.