Pixieset incident

Pixieset applications and client sites not loading

Critical Resolved View vendor source →

Pixieset experienced a critical incident on December 15, 2021 affecting Client Gallery and Email Delivery and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:18 PM UTC
Resolved
Dec 15, 2021, 04:18 PM UTC
Duration
1h
Detected by Pingoru
Dec 15, 2021, 03:18 PM UTC

Affected components

Client GalleryEmail DeliveryMobile Gallery AppPhoto ProcessingWebsite

Update timeline

  1. investigating Dec 15, 2021, 04:04 PM UTC

    We are currently investigating the issue.

  2. identified Dec 15, 2021, 04:05 PM UTC

    We are experiencing network performance degradation due to an upstream vendor. We're continuing to investigate and apologize for any inconvenience.

  3. monitoring Dec 15, 2021, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2021, 04:18 PM UTC

    This incident has been resolved. We apologize for any inconvenience.