Pixieset experienced a major incident on January 30, 2022 affecting Client Gallery, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Client Gallery
Update timeline
- investigating Jan 30, 2022, 03:54 PM UTC
We are currently investigating an issue where users are unable to create collections or upload photos.
- identified Jan 30, 2022, 04:21 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 30, 2022, 04:36 PM UTC
This incident has been resolved. Collections created and photos uploaded during the incident were not lost and you should be able to see them on your dashboard. We apologize for any inconvenience.