Pixieset experienced a minor incident on March 6, 2023 affecting Email Delivery, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery
Update timeline
- investigating Mar 06, 2023, 05:49 PM UTC
We are currently experiencing a delay with email delivery and our engineers are investigating. Rest assured, your emails are in the queue and will be sent.
- investigating Mar 06, 2023, 05:49 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 06, 2023, 06:08 PM UTC
The issue has been identified - our upstream email delivery vendor is experiencing sporadic issues at the moment. We have implemented a fix and are monitoring results. You do not need to resend your emails - they are in the queue and will be sent as soon as the issues are resolved.
- resolved Mar 06, 2023, 08:03 PM UTC
This incident has been resolved. All queued emails have also been sent. Thank you for your patience.