Pixieset incident

Technical issues with custom domains.

Minor Resolved View vendor source →

Pixieset experienced a minor incident on October 30, 2023 affecting Client Gallery and Mobile Gallery App and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 07:57 PM UTC
Resolved
Oct 30, 2023, 08:36 PM UTC
Duration
39m
Detected by Pingoru
Oct 30, 2023, 07:57 PM UTC

Affected components

Client GalleryMobile Gallery AppWebsite

Update timeline

  1. identified Oct 30, 2023, 08:28 PM UTC

    We are seeing technical issues with some custom domains for Client Gallery, Website and Mobile Gallery App. We have identified that the issue is due to a service we rely on. We are working with our partners to restore service as quickly as possible.

  2. monitoring Oct 30, 2023, 08:32 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Oct 30, 2023, 08:36 PM UTC

    Our partners have been able to implement a fix and this has been resolved. We apologize for any inconvenience.