Pix4D experienced a minor incident on November 7, 2025 affecting Pix4D Licensing system and PIX4Dcloud and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2025, 01:52 PM UTC
We are currently observing a high load on our database, we are investigating the cause.
- identified Nov 07, 2025, 02:19 PM UTC
The issue has been identified and we working to mitigate it as it slows down the API response time.
- monitoring Nov 07, 2025, 02:41 PM UTC
The mitigation is being deployed. We are monitoring the load to ensure it will come back to its nominal level.
- monitoring Nov 07, 2025, 03:19 PM UTC
The mitigation is not yet fully deployed. The load is getting better but still not at its nominal level.
- monitoring Nov 07, 2025, 03:25 PM UTC
The mitigation is fully in place. We are continuing to monitor the situation to ensure the database load remains stable.
- resolved Nov 07, 2025, 04:11 PM UTC
The load is resolved now. The incident is closed now.