Pitch incident

Increased error rate when generating decks with AI

Minor Resolved View vendor source →

Pitch experienced a minor incident on December 19, 2023, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2023, 10:25 AM UTC
Resolved
Dec 19, 2023, 01:35 PM UTC
Duration
3h 10m
Detected by Pingoru
Dec 19, 2023, 10:25 AM UTC

Update timeline

  1. investigating Dec 19, 2023, 10:25 AM UTC

    We see an increased error rate on our 3rd party service OpenAI, used to generate decks with AI. We are currently investigating the situation.

  2. investigating Dec 19, 2023, 01:06 PM UTC

    We're still seeing longer response times from OpenAI with some requests timing out.

  3. monitoring Dec 19, 2023, 01:19 PM UTC

    Error rates have normalized. We continue to monitor the situation.

  4. resolved Dec 19, 2023, 01:35 PM UTC

    OpenAI response times are back to normal. The incident is now marked as resolved.