Pirate Ship incident

Payment Gateway Outage (PayPal and Credit Card)

Notice Resolved View vendor source →

Pirate Ship experienced a notice incident on September 20, 2023 affecting Pirate Ship App (ship.pirateship.com), lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 07:37 PM UTC
Resolved
Sep 20, 2023, 11:20 PM UTC
Duration
3h 42m
Detected by Pingoru
Sep 20, 2023, 07:37 PM UTC

Affected components

Pirate Ship App (ship.pirateship.com)

Update timeline

  1. investigating Sep 20, 2023, 07:37 PM UTC

    We're aware there's an issue and our team is currently investigating what's gone wrong. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!

  2. investigating Sep 20, 2023, 08:00 PM UTC

    We're communicating with our Credit Card payment partner, PayPal is fully operational at this time.

  3. resolved Sep 20, 2023, 11:20 PM UTC

    All payment gateways are back online and we've confirmed the issue has been fully resolved. Thanks for your patience matey! You should be able to get back to your shipping. If you have any questions or concerns, just chat or email our support—we're here for ya!