Pirate Ship experienced a major incident on July 25, 2024 affecting Pirate Ship App (ship.pirateship.com), lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2024, 04:44 PM UTC
We're aware there's an issue and our team is currently investigating what's gone wrong. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- investigating Jul 25, 2024, 04:45 PM UTC
We are continuing to investigate this issue.
- identified Jul 25, 2024, 05:28 PM UTC
We've identified that a major UPS outage is degrading performance. We are working on a resolution and will update once we have a fix in place.
- monitoring Jul 25, 2024, 06:54 PM UTC
Pirate Ship is back online. We're currently monitoring to ensure there are no additional problems. We'll update you once we confirm the issue is fully resolved. UPS rate and buy is currently impaired.
- resolved Jul 25, 2024, 07:24 PM UTC
Pirate Ship is back online and we've confirmed the issue has been fully resolved. Thanks for your patience matey! You should be able to get back to your shipping. If you have any questions or concerns, just chat or email our support—we're here for ya!