Pipefy App instability - Pipe & Card load instability

Update timeline

1. resolved Apr 23, 2026, 06:48 PM UTC

   Some new performance patches was applied during the monitoring period and we consider the incident resolved now. The app performance is back to an expected level and all operations are running normally. We apologize for the incident and the entire team evolved both technically and operationally to prevent this in the future.

2. identified Apr 23, 2026, 06:48 PM UTC

   We are currently handling an issue with our cache system greatly decreasing app performance to load Pipes and Cards. It can take several seconds to fully open a Pipe and even errors can occur preventing the content to be loaded. Our team have already identified the root cause of the problem and are working in the solution. We expect to have the problem solved soon. We will update this page once the incident is closed.

3. monitoring Apr 23, 2026, 06:48 PM UTC

   The incident is now fixed and we are back to operational status. Several patches was deployed in order to get the minimum expected App performance. We still could not get back to ideal performance but it should be more than enough to handle Pipefy's normal usage. We are still monitoring the servers and applying very specific changes to reach the ideal performance point.

4. identified Apr 23, 2026, 06:48 PM UTC

   A quick fix for the incident is online and the average App performance is sightly better. You must still notice some delay but most Pipes and Cards should load now. The team is still working in a final solution