Pipefy experienced a critical incident on May 8, 2026 affecting Application, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 11:02 PM UTC
We are currently investigating this issue
- monitoring May 08, 2026, 11:11 PM UTC
The application is online, but users may still experience degraded performance or intermittent issues. Our engineering team is closely monitoring system health as we work towards full restoration
- resolved May 08, 2026, 11:38 PM UTC
This incident has been resolved.
- postmortem May 12, 2026, 05:38 PM UTC
**Root Cause** The issue was traced back to a firmware update in a database instance, which led to a failure in the system's ability to switch over to a backup. This caused the main application to go down. **Resolution** The problem was resolved by starting the database on a new healthy instance, restoring the system's functionality. **Action Plan** - To prevent future occurrences, a manual switch-over will be performed before any instance restarts. - Additionally, a maintenance is scheduled for the system update to address the identified bug.