PingPlotter Cloud experienced a minor incident on April 2, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 02, 2025, 06:46 AM UTC
Type: Incident Duration: 10 hours and 47 minutes Affected Components: Identity / Login, Backend Data Collection, Web Interface API, Agent Service Apr 2, 17:32:45 GMT+0 - Resolved - This incident has been resolved. Apr 2, 06:46:00 GMT+0 - Monitoring - We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues.