Pinecone incident

[Serverless][GCP][us-central1] 5xx errors on read operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on July 31, 2025 affecting GCP us-central1, lasting 16h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 10:16 PM UTC
Resolved
Aug 01, 2025, 02:56 PM UTC
Duration
16h 39m
Detected by Pingoru
Jul 31, 2025, 10:16 PM UTC

Affected components

GCP us-central1

Update timeline

  1. investigating Jul 31, 2025, 11:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2025, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 01, 2025, 01:40 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 01, 2025, 02:56 PM UTC

    This incident has been resolved.