Pinecone incident

[Serverless][AWS][us-east-1][eu-west-1] Unavailability for some read and write path operations

Major Resolved View vendor source →

Pinecone experienced a major incident on July 31, 2025 affecting AWS us-east-1 and AWS eu-west-1, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 09:42 AM UTC
Resolved
Aug 01, 2025, 02:56 PM UTC
Duration
1d 5h
Detected by Pingoru
Jul 31, 2025, 09:42 AM UTC

Affected components

AWS us-east-1AWS eu-west-1

Update timeline

  1. investigating Jul 31, 2025, 02:48 PM UTC

    We are currently experiencing a service disruption due to what appears to be networking issues in our AWS us-east-1 and eu-west-1 regions. Our database team is working to identify the root cause and implement a solution.

  2. monitoring Jul 31, 2025, 02:50 PM UTC

    The error condition has been resolved. We are still working to identify the root cause. We are currently monitoring the situation and will have further updates available soon.

  3. resolved Aug 01, 2025, 02:56 PM UTC

    This incident has been resolved.