Pinata experienced a minor incident on May 2, 2023 affecting API and Public Gateway and 1 more component, lasting 41d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2023, 09:03 PM UTC
We are currently investigating an incident where a small subset of customers on specific ISPs (comcast and spectrum are two that have been identified) are having difficulties connecting to services on the pinata.cloud domain. We've contacted these ISPs and will provide updates when we hear back from them.
- investigating May 02, 2023, 09:03 PM UTC
We are continuing to investigate this issue.
- monitoring May 02, 2023, 09:04 PM UTC
We are currently investigating an incident where a small subset of customers on specific ISPs (comcast and spectrum are two that have been identified) are having difficulties connecting to services on the pinata.cloud domain. We've contacted these ISPs and will provide updates when we hear back from them.
- monitoring May 04, 2023, 02:01 PM UTC
We have confirmed with Spectrum that our systems have been properly unblocked and allow-listed moving forward. We are still waiting to hear back from comcast / xfinity.
- resolved Jun 13, 2023, 08:10 PM UTC
We have stopped receiving notices of ISP impact.