Pinata experienced a minor incident on September 21, 2023 affecting Dedicated Gateways, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Dedicated Gateways
Update timeline
- identified Sep 21, 2023, 04:39 PM UTC
We are currently experiencing an issue with one of our providers which is causing extended response times on Dedicated Gateways. We are working towards putting in fixes to mitigate the failure of the provider.
- monitoring Sep 21, 2023, 04:58 PM UTC
We've made some adjustments to help adjust for the provider failure which is helping. Speeds should be back to optimal but there is the possibility of higher load times so we will continue to monitor.
- monitoring Sep 21, 2023, 09:11 PM UTC
We have implemented a major fix that should help performance going forward, we are monitoring to make sure all is working as expected.
- resolved Sep 21, 2023, 09:43 PM UTC
This incident has been resolved.