Pinata incident

Provider Outage

Critical Resolved View vendor source →

Pinata experienced a critical incident on October 30, 2023 affecting API and Dedicated Gateways and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:09 PM UTC
Resolved
Oct 30, 2023, 08:42 PM UTC
Duration
33m
Detected by Pingoru
Oct 30, 2023, 08:09 PM UTC

Affected components

APIDedicated GatewaysPublic GatewayWeb App

Update timeline

  1. identified Oct 30, 2023, 08:09 PM UTC

    We are experiencing an outage affecting the Public Gateway and Dedicated Gateways due to a provider error, we will keep you posted as we receive more updated

  2. identified Oct 30, 2023, 08:22 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 30, 2023, 08:31 PM UTC

    The provider appears to be back up and running and our Gateways are serving content again. We will be monitoring.

  4. resolved Oct 30, 2023, 08:42 PM UTC

    Incident has been resolved