Phrase incident

Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 27, 06:55 PM CEST and July 28, 02:14 AM CEST

Major Resolved View vendor source →

Phrase experienced a major incident on July 27, 2026 affecting Next-Gen Workflow Engine, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 11:48 PM UTC
Resolved
Jul 28, 2026, 12:41 AM UTC
Duration
52m
Detected by Pingoru
Jul 27, 2026, 11:48 PM UTC

Affected components

Next-Gen Workflow Engine

Update timeline

  1. investigating Jul 27, 2026, 11:48 PM UTC

    Engineering has identified an issue with Orchestrator where the new Workflow Engine is currently not executing workflows. The problem is under investigation.

  2. resolved Jul 28, 2026, 12:41 AM UTC

    All workflows are being executed again as expected.