Phrase incident

Degraded Performance of CAT Web Editor Component

Minor Resolved View vendor source →

Phrase experienced a minor incident on April 23, 2025 affecting CAT web editor, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 04:47 AM UTC
Resolved
Apr 23, 2025, 07:03 AM UTC
Duration
2h 16m
Detected by Pingoru
Apr 23, 2025, 04:47 AM UTC

Affected components

CAT web editor

Update timeline

  1. investigating Apr 23, 2025, 04:47 AM UTC

    Users based in Asia reported issues with CAT web editor. Our engineering team is investigating the issue.

  2. investigating Apr 23, 2025, 05:31 AM UTC

    We are continuing to investigate the issue.

  3. identified Apr 23, 2025, 05:56 AM UTC

    The team found an issue in the index configuration of the database, and is actively trying to fix it as soon as possible.

  4. monitoring Apr 23, 2025, 06:43 AM UTC

    The team deployed a fix that reduced the database load, and all clusters are running smoothly since then. We are continuing to monitor the situation.

  5. resolved Apr 23, 2025, 07:03 AM UTC

    The incident has been resolved.