Phonic incident

LiveKit Outage on SIP Trunking

Major Resolved View vendor source →

Phonic experienced a major incident on April 18, 2026 affecting Phonic (End to End Calling Integration Tests), lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 12:56 AM UTC
Resolved
Apr 18, 2026, 01:06 AM UTC
Duration
10m
Detected by Pingoru
Apr 18, 2026, 12:56 AM UTC

Affected components

Phonic (End to End Calling Integration Tests)

Update timeline

  1. investigating Apr 18, 2026, 12:56 AM UTC

    One of our service providers, LiveKit (who we use for SIP trunking), had a global outage on their rooms. Read more here: https://status.livekit.io/incidents/8jbxff0fp27k

  2. resolved Apr 18, 2026, 01:06 AM UTC

    Resolved