PhoneBurner incident

Dialer issues

Major Resolved View vendor source →

PhoneBurner experienced a major incident on February 5, 2020 affecting Dialer, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2020, 11:00 PM UTC
Resolved
Feb 05, 2020, 11:23 PM UTC
Duration
22m
Detected by Pingoru
Feb 05, 2020, 11:00 PM UTC

Affected components

Dialer

Update timeline

  1. identified Feb 05, 2020, 11:00 PM UTC

    We are currently experiencing issues with the dialer. Contact details are not loading correctly. We're working on a solution.

  2. resolved Feb 05, 2020, 11:23 PM UTC

    Issue has been resolved. A 3rd party library was upgraded today and it introduced a bug that caused this issue. We fixed the issue and dialers are back up and running.