PhoneBurner incident

Potential issue starting dial sessions

Major Resolved View vendor source →

PhoneBurner experienced a major incident on January 19, 2023 affecting Dialer, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2023, 01:08 AM UTC
Resolved
Jan 19, 2023, 01:27 AM UTC
Duration
19m
Detected by Pingoru
Jan 19, 2023, 01:08 AM UTC

Affected components

Dialer

Update timeline

  1. investigating Jan 19, 2023, 01:08 AM UTC

    We are currently experiencing intermittent issues with starting dial sessions. We are investigating.

  2. monitoring Jan 19, 2023, 01:20 AM UTC

    We have identified and resolved an issue that was impacting dial sessions. We are actively monitoring.

  3. resolved Jan 19, 2023, 01:27 AM UTC

    There was a period of time where a component of the platform was unresponsive to new dial-sessions. The team has cleared the issue and we're fully operational.