PhoneBurner incident

Dialer issues

Critical Resolved View vendor source →

PhoneBurner experienced a critical incident on August 22, 2024 affecting Dialer, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 12:34 PM UTC
Resolved
Aug 22, 2024, 12:53 PM UTC
Duration
19m
Detected by Pingoru
Aug 22, 2024, 12:34 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Aug 22, 2024, 12:34 PM UTC

    We are currently investigating an issue with the dialer.

  2. identified Aug 22, 2024, 12:42 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Aug 22, 2024, 12:48 PM UTC

    We are actively resolving the issue and we're starting to see recovery.

  4. resolved Aug 22, 2024, 12:53 PM UTC

    Dialer has been restored and fully functional.