PhoneBurner incident

Call Quality Issues

Minor Resolved View vendor source →

PhoneBurner experienced a minor incident on November 26, 2019 affecting Dialer, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2019, 06:10 PM UTC
Resolved
Nov 26, 2019, 07:00 PM UTC
Duration
50m
Detected by Pingoru
Nov 26, 2019, 06:10 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Nov 26, 2019, 06:10 PM UTC

    This morning, we are receiving reports of various call quality issues. We are actively investigating and will provide more information soon. We apologize for any inconvenience.

  2. resolved Nov 26, 2019, 07:00 PM UTC

    Call quality issues should now be resolved. If you are currently in a dial session, we recommend you end it and start a new one. You can finish any current dial session where you left off once you restart. If you continue to experience any issues, please contact our support team.