PhoneBurner incident

Site is down

Critical Resolved View vendor source →

PhoneBurner experienced a critical incident on May 13, 2024 affecting Website and Dialer and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 11:23 PM UTC
Resolved
May 14, 2024, 12:17 AM UTC
Duration
53m
Detected by Pingoru
May 13, 2024, 11:23 PM UTC

Affected components

WebsiteDialerAPISMS

Update timeline

  1. investigating May 13, 2024, 11:23 PM UTC

    We are experiencing issues the site. The team is researching.

  2. identified May 13, 2024, 11:29 PM UTC

    We have identified the db instances in the cluster and are fixing.

  3. identified May 13, 2024, 11:33 PM UTC

    Site is recovering as instances are restored.

  4. monitoring May 13, 2024, 11:51 PM UTC

    Site is recovered with some indications of degraded performance. The team is still researching and monitoring.

  5. resolved May 14, 2024, 12:17 AM UTC

    Site is fully restored. We will continue to monitor.