PhoneBurner experienced a minor incident on May 30, 2024 affecting Website and Dialer and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2024, 08:49 PM UTC
We are currently investigating reports of a slow and/or unresponsive site.
- investigating May 30, 2024, 09:07 PM UTC
The team is still researching. We'll update again shortly.
- monitoring May 30, 2024, 10:47 PM UTC
The team believes there is a performance problem with some in-browser integrations. We have disabled that integration and are monitoring performance. We also believe this does not impact everyone.
- resolved May 30, 2024, 11:16 PM UTC
The team has confirmed that the 3rd party library in the browser is in fact driving high CPU and making the browser window unresponsive. The integration has been disabled, and the site is in working as expected. We are closing the incident and the team will continue to monitor.